Shipping Policy

Thank you for choosing to shop with A&M Rugs Ltd / Pars Rug Gallery. Below are the terms and conditions governing the shipping of our products:

1. Shipping Locations

We proudly offer shipping to both UK and international locations. Whether you’re in the UK or abroad, we aim to deliver your order as quickly and securely as possible.

2. Delivery Time

• UK Orders: Delivery within the UK typically takes between 3 to 7 business days from the date of dispatch.
• International Orders: For international customers, delivery may take between 7 to 21 business days, depending on the destination country and local shipping carriers.

Please note that these timeframes are estimates and can vary based on factors like customs clearance, local postal services, or unforeseen delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination and the weight/size of the order. For more details on shipping costs, please refer to the checkout page or contact our support team.

4. Duties & Taxes

• UK Orders: All applicable VAT is included in the product price.
• International Orders: Customers are responsible for paying any import duties, taxes, or customs fees levied by the destination country. These fees are not included in the total purchase price or shipping cost and must be paid directly to the customs authorities at the time of import.

Before making an international purchase, we encourage customers to familiarize themselves with the specific import regulations of their country to avoid delays or unexpected costs.

5. Authenticity Shipping Compliance

Some of our antique items may require additional documentation to comply with international customs regulations. If applicable, we will provide necessary certificates, provenance documentation, or any other relevant paperwork required for customs clearance.

Please be aware that the customer is responsible for ensuring that any required documentation is submitted in a timely manner to avoid delays during the shipping process.

6. Shipping Tracking

Once your order has been shipped, you will receive a tracking number (if available) via email to track the status of your shipment. You can use this tracking number to check the delivery status through the relevant carrier’s website.

7. Delivery Issues & Customer Responsibility

While we make every effort to ensure safe and timely delivery, once an order is shipped, the responsibility for the package lies with the carrier. Customers are encouraged to verify shipping details before completing an order and should promptly address any issues with the carrier should there be any problems with delivery (e.g., loss or damage).

8. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or legal requirements. If a product cannot be shipped to your location, we will notify you as soon as possible.